1. What is a safe deposit box?
A safe deposit box is an individually stored container held within a high secure safe or vault which is only accessible to the key holder. A safe deposit box is used to store valuable possessions that an individual may not wish to store at home or at their place of work. The renter agrees to pay an annual fee for using the box, which can only be opened by combining the use of an assigned key, a personal identification number (PIN) and biometric security.
2. Why do I need a safe deposit box?
If you are concerned about the security of your valuables at home or in the workplace, you should consider renting a safe deposit box. According to Spanish Crime & Justice Survey 2013 – Property crime accounts for 71% of crime with home burglary on the rise. The installation of home security provides only limited protection, since owners can be forced to open safes under threat of physical violence. In addition, your home contents insurance costs should be reduced by the use of a safe deposit box.
3. What happens if I lose my keys or access card to the facility?
You will be issued with two identical keys at the time of rental. If you lose one or both keys, you should inform Bilbao Vaults immediately. You will then need to make an appointment with us, to ensure you are present when a locksmith drills open your box. You will be responsible for the cost of the locksmith and the subsequent repairs that are required.
Replacement Lock – engineer required: €300
If you lose your access card, a new card will be issued at a replacement charge of €30 including. Access to your box will not be granted without the appropriate access card.
4. What are the typical items stored in a safe deposit box?
Back up discs
Precious metals e.g. gold, silver etc.
Rare coins / stamp collections
Home inventory list/video
Income tax returns
5. Are there any prohibited items that cannot be kept in a safe deposit box?
Yes. You are not permitted to store any items that are illegal e.g. firearms, explosives, gas canisters, liquids or perishable items. See our terms and conditions for a list of additional prohibited items.
6. What do I need to open an account with you?
You can visit us in person any day during our opening hours, call us to book an appointment or reserve a box online. We will require you to prove your identity using an acceptable form of photographic identification (a valid passport or driving licence) and a proof of address (a utility bill or bank statement less than 3 months old).
7. Can I give other persons access to my box?
Only people registered to use your box with Bilbao Vaults will be allowed to access the vault area and your box. No more than three people can be registered to access one safe deposit box at any given time. No person under the age of 18 years will be permitted to register for or to access a safe deposit box.
8. How much does your service cost and how do I pay?
Prices start from less than a €4 per week. A once-off €100 key deposit is required to open a new account. The deposit is refundable when the contract ends with the return of the keys and access cards. Our minimum rental period is 3 months. Payment can be made by cheque, cash, credit card, debit card or laser card. Please click here for box sizes and prices.
9. What are your opening hours?
We are open Monday to Friday from 10 am to 6:00 pm and 12 noon to 4 pm on Saturday & Sunday.
10. Where are you located?
We are located close to and only a short distance from Bilbao Central station. Map-link Coming Soon.
11. Are my items insured whilst stored?
A comprehensive insurance policy is available for the contents of your safe deposit box.
12. How do I renew or cancel my contract with you?
Approximately one month before your contract expires, Bilbao Vaults will contact you to renew your contract. If you do not wish to renew, both keys and access cards must be returned to us in person or by registered post before the date on which your contract expires. Please see our terms and conditions for further information.
13. Can the government or law enforcement agencies access my box?
No. The only case in which we are obliged to open a box is when we are presented with a valid court order.
14. Do Bilbao Vaults keep a copy of my key?
No. You will be issued with the only 2 keys unique to your box.
Each box is opened using a dual-lock system. The ‘customer’ key and one held by ‘Bilbao Vaults’. Each box requires both keys to gain access, neither Glasgow Vaults or the customer can open the box alone.
15. What happens to my safe deposit box if I die?
If there is no ‘specified person’ on your account at the time of your death, then normal legal processes will prevail. Once the estate has been granted probate, the executor of the estate will be assigned access to the box. The person reporting your death should bring a certified copy of the death certificate to our office. Access will be allowed to the box for the purposes of probate valuation only. No items may be removed until such time as a relevant grant of probate has been shown.
16. Can I store fine Art or valuable furniture in your vault?
Yes – Bilbao Vaults are the only safe deposit box facility in Bilbao to offer private high security walk-in vaults. These walk-in vaults are 5 feet wide by 10 feet long and 9 feet tall. They are ideal for the secure storage of paintings, sculptures and other fine art as well as valuable furniture. Our private walk-in vaults are kept at a constant temperature for optimum storage of your valuables. Pre-booking is advised as there are a limited number available.